1. Introduction

These Terms of Service (“Terms”) govern your access and use of Wendbooks, a cloud-based business management and ERP software (“Service”), operated by MULTICLICK.NET LTD (“we”, “us”, “our”).

By paying the invoice issued for Wendbooks or using the Service, you agree to these Terms. This constitutes acceptance by conduct. If you do not agree, do not use the Service.

2. Definitions

• Service: The Wendbooks SaaS platform, including all standard modules, integrations, and hosted features.
• User / Customer: Any individual or company who subscribes, accesses, or uses the Service.
• Subscription: The payment plan (monthly or annual) for access to the Service.
• Data: All business, accounting, client, and personal information entered into the Service by the Customer.
• Read Only Mode: A system state where users can view or access information but cannot modify, edit, delete, or add data.

3. Scope of Service

• Wendbooks provides a cloud-based ERP and accounting solution.
• The Service includes access to supported modules and cloud storage, but does not include on-site services, custom software development (unless agreed), or third-party integrations beyond standard features.
• We reserve the right to modify or discontinue features with reasonable notice.

4. User Accounts and Responsibilities

• Users must provide accurate, current, and complete information when creating accounts.
• Users are responsible for maintaining account confidentiality, including passwords.
• Unauthorized use, misuse, or illegal use of the Service is strictly prohibited.
• Users remain responsible for data entered, including tax or accounting accuracy.

4.1 Prohibited Use and Compliance

• Customers must use Wendbooks lawfully and only for legitimate business purposes.
• The Service must not be used to commit any illegal, fraudulent, or criminal activity, including but not limited to:
  • Tax evasion or manipulation of accounting records
  • Unauthorized access to other systems or data
  • Money laundering or other financial crimes
  • Distribution of illegal content or software
• Customers are solely responsible for compliance with all applicable laws, regulations, and professional obligations.
• MULTICLICK.NET LTD is not responsible or liable for any losses, penalties, or damages arising from illegal or improper use of the Service.
• We reserve the right to suspend or terminate the Service immediately if we reasonably suspect illegal or unauthorized use.

5. Subscriptions, Billing, and Payment

5.1 Price Protection

• Subscription fees are billed monthly, quarterly, semi-annually or annually, as indicated on your invoice.
• Prices are guaranteed for 12 months from the start of each subscription period.
• After the 12-month period, we reserve the right to adjust subscription fees.
• Any price changes will be communicated at least 30 days in advance before the new pricing applies.
• We try to keep our prices competitive and fair, but price adjustments may occur due to factors such as:
  • Inflation or increased operational costs
  • Changes in licensing fees from third-party providers 
  • Introduction of new features or modules
• Payment is due upon receipt of the invoice. Failure to pay may result in suspension of access until payment is received.
• Refunds are not provided for partial use of a subscription unless legally required.

Invoice Clause Example (for reference):
“By paying this invoice or using the Wendbooks Service, you agree to the Wendbooks Terms of Service and Privacy Policy available at https://multiclick.net/wendbooks-saas-terms-of-service

5.2.Non-Payment and Service Suspension Procedure

If any invoice remains unpaid by its due date, the following procedure shall apply:

5.2.1 Read-Only Access (First 30 Days)

From the invoice due date, the Customer’s account shall automatically be placed in read-only mode for a period of thirty (30) calendar days.

During this period:

The Customer may access and view its data.
No new transactions, edits, or data modifications shall be permitted.
The Customer may export its data.

5.2.2 Full Access Revocation (Days 31–90)

If payment remains outstanding after the first thirty (30) days, access to the Service (including read only) shall be fully suspended for an additional thirty (60) calendar days.

During this period:

The Customer shall have no access to the Service.
The account and database shall remain stored but inaccessible.

5.2.3 Permanent Data Deletion (After 90 Days)

If the outstanding invoice remains unpaid for ninety (90) calendar days from the original invoice due date, the Provider reserves the right, without further notice, to permanently delete and/or irreversibly anonymize all Customer Data, including backups.

The Customer acknowledges that data deletion after this period shall be irreversible.

5.2.4 Reinstatement of Service

If the Customer requests reactivation of the Service during the suspension period (before permanent deletion):

The Customer must settle:

The outstanding invoice in full; and
The subscription fees corresponding to the entire suspension period.
Service shall only be restored once full payment has been received.

If data have already been permanently deleted, restoration shall not be possible.

5.3 Historical Companies

• Customers may request a Historical Company subscription where a Company’s access is limited to read-only or historical reference purposes and does not include full active functionality.
• Historical Companies are billed at a minimum subscription fee, regardless of operational usage, as stated in the Provider’s published pricing and invoices.
• Access is granted to 1 user only (1 user license)
• The minimum subscription fee for a Historical Company is not refundable and will apply for every billing period during which the Historical Company is maintained on the Provider’s systems.
• Customers acknowledge that maintaining a Historical Company does not guarantee full feature access beyond historical data retrieval.

6. Data Ownership and Access

• Customers retain full ownership of all Data entered into the Service.
• MULTICLICK.NET LTD acts as a data processor for GDPR purposes.
• We may access Data only to provide support, maintain the Service, or comply with legal obligations.

7. Data Retention and Export

• Wendbooks performs regular system backups for operational and security purposes.
• Backups are maintained for 10 days and are used solely for system recovery; they are not provided to customers.
• Customers do not own the software or its backups. Offline use of Wendbooks is not allowed.
• Before terminating their subscription, customers are solely responsible for exporting any required data (e.g., Excel reports, PDF invoices, or other reports available in the system). We are ready to provide help, if requested by the customer, on how to export their data either in Excel for reports or PDF for Invoices.
• MULTICLICK.NET LTD does not guarantee access to data after termination and is not liable for any loss of data if customers fail to export it before termination.

8. Termination

• Customers may terminate the subscription at any time by contacting us in written via email to info@multiclick.net 
• MULTICLICK.NET LTD may suspend or terminate the subscription for:
  • Non-payment
  • Breach of these Terms
  • Illegal or unauthorized use of the Service
• Upon termination, access to the Service is revoked and data is handled as described in Section 7.
• Non-payment may result in access restriction or suspension prior to termination, as described in Section 5.

8.1 Data Retention and Deletion After Termination

8.1.1 Effect of Termination
Upon termination or expiration of the Customer’s subscription for any reason (including voluntary cancellation, non-payment, or breach of these Terms), the Customer’s access to the Service shall be immediately suspended or revoked. The Provider may place the Customer’s account and database in read-only mode during any applicable grace period.

8.1.2 Data Retention Period
Following termination, the Provider shall retain the Customer’s Data for a limited period of up to ninety (90) calendar days from the effective termination date (“Retention Period”), solely for the purpose of allowing the Customer to export or retrieve its Data, subject to full settlement of any outstanding amounts.

8.1.3 Permanent Deletion of Data
Upon expiration of the Retention Period, the Provider reserves the right, at its sole discretion and without further notice, to permanently delete and/or irreversibly anonymize all Customer Data stored within the Service, including backups.

The Customer expressly acknowledges and agrees that:

• It is solely responsible for exporting and backing up its Data prior to termination or expiration of the Retention Period.

• The Provider shall have no liability whatsoever for any loss of Data following deletion in accordance with this clause.

8.1.4 Earlier Deletion
The Provider reserves the right to delete Customer Data earlier than the Retention Period if:

• Required by applicable law,

• Required due to non-payment beyond a defined grace period, or

• Continued storage would create disproportionate technical or financial burde

9. Service Availability and Maintenance

• We aim for 99% uptime but do not guarantee uninterrupted service.
• Scheduled maintenance may be announced in advance.
• The Service may rely on third-party providers (e.g., Microsoft Azure, SiteGround, WooCommerce, Other Data Centers, etc). We are not responsible for third-party downtime.

10. Support

• Standard support is included during business hours via email or ticketing.
• Additional services (telephone support, chat support, customization, on-site support, training) may be charged separately.

11. Privacy and GDPR

• As the Service provider, we process your Data under GDPR as a data processor; you are the data controller.
• Sub-processors include Microsoft, SiteGround, and other vendors necessary to operate the Service.
• Customers retain the right to access, correct, delete, or export their Data.
• For full details, see our Privacy Policy at https://multiclick.net/terms-and-conditions-privacy-policy/.

12. Limitation of Liability (Updated)

To the maximum extent permitted by law:

• MULTICLICK.NET LTD is not liable for indirect, incidental, or consequential damages, including lost profits, data loss, or business interruption.
• Customers are solely responsible for proper use of the Service, including exporting their own data before termination. We are not liable for any loss of data after termination or due to failure to export before termination.
• We are not liable for any illegal or fraudulent use of the Service by the customer.
• We do not guarantee error-free operation, correct accounting results, uninterrupted uptime, or compliance with specific business requirements.
• Third-party outages (Microsoft, Azure, SiteGround, or other integrations) are beyond our liability.

13. Disclaimer

• The Service is provided “as-is” without warranties, except those legally required.
• We do not guarantee that the Service meets every requirement of your business or local accounting regulations.
• Integration with third-party tools is not guaranteed to be error-free.

14. Governing Law and Jurisdiction

• These Terms are governed by the laws of the Republic of Cyprus.
• Any dispute shall be resolved by the Courts of Cyprus.

15. Amendments to Terms

• MULTICLICK.NET LTD may update these Terms occasionally.
• Updates will be posted at https://multiclick.net/wendbooks-saas-terms-of-service with the “Last Updated” date.
• Continued use of the Service or payment of an invoice constitutes acceptance of updated Terms.

16. Acceptance by Conduct

• By paying or having paid this invoice, or by using the Wendbooks Service, you acknowledge that you have read, understood, and agree to the Wendbooks Terms of Service and Privacy Policy available at https://multiclick.net/wendbooks-saas-terms-of-service/. Payment of this invoice or use of the Service constitutes acceptance of these Terms and creates a legally binding agreement equivalent to a signed contract.