Frequently Asked Questions
Please read our FAQ before sending us a message.
If you are new to Wendbooks then it is recommended that you read Wendbooks FAQs first. Lot of your questions will be answered there
All our products are EDD (Easy Digital Download), thus, all orders are delivered via email. No shipping or delivery charges.
- Orders placed over the weekends or late afternoons will be delivered the next working day. See our office working hours and public holidays.
- All orders are to be delivered via email. If you do not see email from us in your inbox after completing your purchase, then please check your Spam or Junk folder as well. To ensure that you always receive our emails, please add the domain @multiclick.net to your safe sender list, address book or contacts.
We accept Credit Cards via PayPal and Wire Transfer (Bank Transfer only). PayPal does not require you to have a PayPal account to pay with your credit card. You can pay with PayPal as a guest.
For subscription items or services we only accept PayPal.
Subscriptions are recurring payments. PayPal requires that subscribers have a valid PayPal account before they sign up for a subscription item.
If trying to add 2 or more subscription items in your shopping cart, then you will propably end up with the following message:
“A subscription has been removed from your cart. Due to payment gateway restrictions, different subscription products can not be purchased at the same time. “
This is due to Payment Gateway (currently PayPal) restriction.
An alternative is to make and complete / separately purchases (multiple check outs) for every subscription.
Our website Is HTTPS protected. Any payments submitted by credit card go through PayPal. Find more about PayPal security here
If a payment has been completed then your order enters the Processing stage and you will receive an email from us with your order fulfillment together with your invoice. If you have purchased a digital product (EDD) then you will receive an email with a link to download your product.
If your order has not been paid then your order remains on hold until a payment is completed.
Yes, you will receive an invoice for all your orders that have been completed. If your order is marked as Processed and you have not receive any email from us then please check your Junks folder as well. To ensure that you receive all our emails, add our domain MULTICLICK.NET to your email safe recipient list.
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